AI & Automation · Agents
Hire the staffer who answers at 2 a.m. and never forgets to follow up.
An AI agent is a role, not a widget. You decide what it knows, which questions it may answer, when it hands a person over to a human, and what it reports on Monday. Then it works every hour your business is closed.
Where the day goes
The same eleven questions, asked by different people, answered by your most expensive staff. Enquiries that arrive after 7 p.m. and get read at 10 a.m. Leads marked "will decide next month" that nobody diarised. A support queue where the urgent complaint sits behind forty routine ones because nothing sorted them.
What we build
A sales agent
Qualifies against your criteria, quotes ranges you have approved, books meetings into your calendar, and works old and dead leads on a schedule instead of when someone remembers.
A support agent
Answers on your website, WhatsApp, Instagram and email, classifies and prioritises what it cannot answer, and escalates with the full thread attached rather than a ticket number.
A front-desk receptionist
For clinics, hotels, schools and dealerships: appointments, directions, timings, fees, availability — and a message taken properly when a human is genuinely needed.
Escalation rules in writing
We agree what the agent must never attempt, what triggers a handover, and who receives it. You get that document; it is the part that decides whether an agent is an asset or a liability.
A monthly report an owner reads in four minutes
Conversations handled, escalation rate, what it was asked that it could not answer — which is also the backlog for next month’s training.
Integrations
How it lands
The sequence, and how long it takes.
Listen (week 1: your transcripts, your FAQs, the questions that go wrong) → Arrange (the role, the rules, the handover) → Engineer (train on your catalogue and price list, wire into your CRM and calendar, test with your team) → Master and Repeat (live, tuned weekly against real conversations, then managed monthly).
Typical time to live: 2–4 weeks.
Questions we actually get
Answered the way we'd answer on a call.
- It answers from your material, not from general knowledge, and anything outside that material goes to a human. We test that boundary during build by trying to break it, and you can read every transcript afterwards.
- Yes. We label it, because pretending otherwise is how trust gets spent. In practice people mind far less than owners expect, provided the answers are right and the handover is quick.
- They stop answering the same repeated questions and start handling the conversations that need a person. What that does to headcount is your decision; nothing in the system forces it either way.
- Both, including switching mid-conversation. Other Indian languages are available on request, and we will tell you honestly which ones we have tested properly.
- A monthly fee from us plus the per-conversation charges of whichever channels you use. We estimate both against your actual volume before you commit to anything.
The next step
Find out whether this is the right first build.
The audit ranks every automation candidate in your business by payback, so you buy the one that pays first — even if that turns out not to be this one.